Scope
These terms apply to stays in properties managed by 365 Short Lets, whether booked directly or through a third-party booking platform. Where a booking platform has its own applicable terms, those terms also apply.
Booking confirmation
A booking is confirmed only when written confirmation has been issued and any required payment has been authorised. The lead guest must meet the minimum age stated for the booking and is responsible for the booking party.
Check-in and check-out
Standard check-in is from 3:00 PM and standard check-out is by 11:00 AM unless the booking confirmation says otherwise. Early arrival or late departure is subject to availability and may carry an additional charge.
Guest verification
Identity, booking and payment verification may be required before access details are released. We may request photo identification, proof of address or company booking information, and payment-card verification where appropriate.
Security deposits
A refundable deposit or card pre-authorisation may be required. Any deduction must relate to the applicable booking terms, such as damage, missing items, excess cleaning or unpaid charges.
Occupancy and house rules
Guests must comply with the occupancy limit and property-specific house rules supplied with the booking. Unauthorised parties, events or additional overnight guests may result in the stay being terminated where permitted by the applicable booking terms.
Damage and loss
Guests should report damage or loss promptly. Reasonable repair, replacement or specialist-cleaning costs caused during a stay may be recovered in accordance with the booking terms and applicable law.
Cancellations and refunds
Cancellation and refund rules are the rules displayed or agreed when the booking is made. Third-party platform reservations remain subject to the cancellation policy attached to that reservation. Direct-booking cancellation terms are provided before confirmation.
Conduct and safety
Unsafe, illegal, abusive or seriously antisocial conduct, or a material breach of property rules, may result in intervention or termination of a stay where permitted by the booking terms and applicable law.
Liability
Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited. Any other liability is subject to the terms agreed for the booking and applicable consumer law.
Contact
Questions about a booking can be sent to info@365shortlets.co.uk or discussed with the team on +44 203 984 9262.